Terms & Conditions
Due to the amount of time it takes to perform top quality services cancellations and reschedules have a lasting effect. For this reason, if you need to cancel or reschedule, please do so at least 24 hours in advance of your appointment to avoid our cancellation fee. The following terms and conditions apply to all appointments. All detail packages are reviewed car by car and may incur oversized or extra cleaning charges and require additional time which will be covered with each customer at drop-off with our Detail Technician.
Booking Terms + Conditions
Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing.
The Detail Shop will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service.
All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes.
The Detail Shop or its vendors do not accept liability for discharged batteries during or after the service has been completed. Please inspect your vehicle after the service is rendered to assure all interior lights, headlights, or running lights have been turned off.
Our detailing times and costs are an estimate only. Each vehicle is different and may require more or less time and additional costs to fulfill the detailing type. Any additional fees will be discussed prior to your service commencing.
We reserve the right to take a debit or credit card details to secure the booking. Debit/Credit cards shall be processed by Worldpay.
We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions andor machinery or equipment failure.
All vehicles are cleaned at the customers own risk.
All orders placed require address, package, and vehicle condition verification. Service requests are not guaranteed at time of booking and may be cancelled at anytime at the sole discretion of The Detail Shop at Valet Auto Wash. The Detail Shop reserves the right to refuse service to anyone.
The Detail Shop reserves the right to refuse or deny customer demands above and beyond the booked detailing.
The Detail Shop will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered.
Pricing Terms + Conditions
The Detail Shop reserve the right to charge a $50 non-refundable deposit at the time of booking.
A minimum 20% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.
Our prices are based on detailing type, type of car and condition of the vehicle and will be advertised as a STARTING FROM price.
The Detail Shop reserves the right to charge each vehicle according to its condition and the type of vehicle.
The Detail Shop reserves the right to amend any price during the detailing should it differ from the original estimate.
Prices online do not include any local and/or state taxes that apply to services.
Communications
The Detail Shop may send you SMS text messages to communicate with you about the detail appointment. Depending on your mobile phone service, you may incur costs from these SMS text messages from your mobile phone service provider. The Detail Shop is not responsible for any of these potential costs.
The Detail Shop may call you directly to schedule your service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling.
All inbound and outbound customer service calls may be recorded for quality assurance.
Our Service Terms & Conditions
We must have permission to hold a debit or credit card to secure a regular booking and we will charge the card for the appointment deposit.
We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for cleaning and the booking has not been cancelled in advance.
Cancellation Terms & Conditions
We require 24 hours notice to reschedule or cancel any booking/detailing service. Failure to provide 24 hours advance notice of cancellation will result in a minimum $50 deposit charge and could result in a percentage of the service cost being charged.
The Detail Shop reserve the right to take full payment if a booking is cancelled on the day without prior agreement. The Detail Shop reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
The Detail Shop reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company. Failure to be present at the time and location of the ordered service without any notice will result in the full value of the service being charged.
Service Guarantee
If there is probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost redo the uncompleted or unsatisfactory portion of the service.
Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from The Detail Shop voids our Service Guarantee. Redos, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs.
Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray or any other hazardous materials voids our service guarantee. No refunds, redos, or any additional work will be performed outside of the original package or estimate.
Some issues may require services beyond those you ordered. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee.
Only services included in your order and additional services authorized by The Detail Shop are covered under our service guarantee. Any services not authorized by The Detail Shop are at customer’s own risk.
Any claims must be filed within 48 hours of the completion of the service by emailing (thedetailshop@valetwash.com). Pictures of the unsatisfactory portion of the service must be emailed to the thedetailshop@valetwash.comwithin 24 hours of the claim being made.
Gift Certificates
Gift Certificates can only be used once per vehicle per service.
Gift certificates cannot be combined or redeemed with any other additional discounts, coupons, or promotions.
The final price for services rendered may exceed the value of this gift certificate.
Additional charges may apply to the redeemer if they choose a package that exceeds the cash value of their gift certificate.
Additional surcharges for excessive pet hair, biological waste, other hazardous materials, larger vehicles, excessive damage, or other issues may apply.
Gift certificates reflect a dollar amount. Prices for services may adjust due to seasonality, location, inflation, or demand.
Any balances for services ordered are due at time of service and do not include additional services, tax, or gratuity.